Designed with new and growing knowledge-based, research-led business in mind, offices at The Core are available to companies addressing ‘Future City Challenges’.
Cloud computing, energy and transport consultancy, big data capture/systems modelling, network technologies, research-led services, and logistics are just some of the themes within The Core. Learn more about our current occupiers through our directory.View Directory Book a tour
The Core Services
The reception service is a vital part of The Core’s service offer. Open 8.30am to 5.30pm Monday to Friday, the team provides a friendly and professional greeting to everyone who arrives at The Core. Whether you are a sole trader or a 30 person company, the team will help create a great working environment and give access to networks that could gain you a crucial competitive advantage.
The Core is a fully serviced and staffed building that can help you to get business done easily and reliably. Through reception you can access franking for mail and parcel delivery services, high quality colour copying and get help with other one-off needs.
With a 1Gbps synchronous fibre connection provided into the building, companies can purchase a standard, shared service or dedicated uncontended bandwidth to meet the needs of their business. This can be permanent, temporary or on a burst-through basis to allow for occasional high bandwidth requirements, massively reducing the overall costs of bringing superfast broadband to every business based at The Core. Not only this, the Core provides highly resilient connectivity, a UPS to protect against power failures and 24/7/365 monitoring.
With a state of the art telephone system, The Core can provide you with advanced features normally only available within large blue-chip companies. Key features include: call transfer, advanced call forwarding and digital voicemail. The system offers excellent value for money and a professional, business standard phone system for the cost of a standard business line and handset.
The Core offers free private meeting room space suitable for board meetings or presentations for use by firms based in the building as well as a generous allowance of communal meeting spaces across every floor. The ground floor also has a communal lounge suitable for meeting visitors and a large events space for installations, exhibitions and talks.
Flexible Working at the Core
Increasingly, people need greater flexibility than a long-term lease on a fixed office. At The Core, you can access your office space 24/7/365 and you can grow your business within the building, should additional space be available. The Core also provides virtual office services, suitable for inward companies checking out the local market and for new ventures.
The Core can provide a postal address and telephone answering service, either at Newcastle Helix or through our sister project at Toffee Factory. This provides your businesses with a professional address, messaging and customer interface. Companies based elsewhere in the UK who are developing a market in the North East may also wish to use the services. See below for details of our services.
The Core Virtual Office Packages
The Core’s Virtual Office service gives clients the advantage of a professional telephone answering service and/or the use of a choice of business addresses without being based at The Core on a permanent basis.
We offer 3 levels of service to suit clients individual needs:
- £25 per calendar month
- Professional Newcastle upon Tyne business address.
- Retention or forwarding of post (Royal Mail franking rates apply plus 15% administration fee).
- £55 per calendar month
- Dedicated Newcastle upon Tyne telephone number with calls answered in your company name.
- Call forwarding and/or messages taken and forwarded by email.
- Out-of-hours digital voicemail service with bespoke message and secure remote access.
- Up to 45 messages or diversions included within the service (excludes diversion call charges).
- £70 per calendar month
- All bronze services.
- All silver services.
- Up to 65 messages or diversions included within the service (excludes diversion call charges).
The Core is targeted at a specific sector, how do I know whether our business is part of the Science & Technology Industries?
The building is targeted at knowledge based SMEs and particularly at those whose work is related to innovation, science. technology or any aspect of tackling future challenges that cities face. Development, research, testing, business services and all related disciplines are part of the future community of businesses that will be based in The Core. Contact us for further information.
Who undertook the development of The Core and who owns it?
Newcastle City Council owns The Core and undertook development of the building on behalf of Newcastle Science City as part of its partnership with Newcastle University to develop Newcastle Helix as a new urban quarter in the city centre. This is a nationally significant project – part of the funding for the construction has been made available by European Union Regional Development Fund (2007-2013) and by Regional Growth Fund.
What kind of legal document will I be expected to sign?
A plain English, 12-month Licence has to be signed by Newcastle City Council and the Occupier – a draft licence can be issued on request. The licence requires a minimum commitment of just 2 months.
What are the parking arrangements?
The Core has limited on-site parking facilities and space set aside for disabled parking and deliveries. Visitor parking is available and can be arranged through reception. Staff parking will be allocated for a monthly fee on a first come first served basis. The car park is accessed via Corporation Street and is 100 yards from the entrance. Sat Nav postcode NE4 5QB. Directions and public transport connections can be found on the Location page.
Is a deposit needed and how is rent paid?
Yes, you’ll need to pay a deposit of one month’s rental as well as pay your first month’s rent in advance of taking up your office. We ask you to pay your monthly rental fee by direct debit.
Will I need insurance?
We’ve got buildings insurance covered but you will have to arrange contents insurance and any other insurances you need for your own business.
What are the telephone and internet costs?
The Core provides managed telephony and internet services. You pay a monthly rental of £18 and a one-off setup fee of £45 for each digital handset. Connectivity of up to 100mbps is available on standard packages on a contended basis for a fixed price per office (£45pcm to £95pcm). Dedicated bandwidth is available at substantially below market rates. Connections are synchronous, providing excellent upload speeds. The features and resilience of the services are second to none in the UK and provide excellent value for money.
Can I paint the walls?
Yes, paint a wall or two or put vinyls up, whatever you like. Just return it to white before you leave.
Is air conditioning provided in the offices?
The building has been carefully designed so that traditional air conditioning is not required in office spaces. However it is provided in the server room and Level 2 meeting rooms. Sensitive IT equipment can be housed in the central server room and accessed via the flood-wired Cat 6 cabling infrastructure.
Although the building is highly specified for data and connectivity, we do use some old-fashioned technology such as windows that actually open. This approach works in The Core because the floor plates are below 25m in depth, allowing air to circulate without mechanical services.
What are the environmental features of the building?
The building has been designed to meet high environmental standards in all aspects of its construction and ongoing operation. Achieving a BREEAM Very High environmental rating has been a condition of funding of The Core. This entails careful consideration of every feature of the design, materials, thermal insulation and has also resulted in a green roof and the design of a substantial living green wall on the north side of the building.
Will the prices of rent rise substantially, year on year?
In some other buildings, prices can rise steeply once the offices become full. This won’t be the case at The Core. However, our monthly fee does include costs outside of our control such as electricity and business rates. If these costs rise, we will need to pass them on to you through an increase in costs. We’ll give you as much notice as we can if this is the case.
Who manages The Core?
Creative Space Management manages The Core on behalf of Newcastle City Council. Creative Space has been involved from an early stage in developing the business plan. We recruit and employ the staff team and ensure that the building meets the needs of its occupiers and provides benchmark serviced office space in Newcastle upon Tyne.
Can I make use of the Events Space?
Speak to us if you want to showcase your work that relates to meeting future city challenges. The Events Space can host installations and exhibitions or seat audiences of up to 150 people.
How do I take an enquiry forward?
On the Offices page of this website, you can click on individual floors and view which offices are still available, their sizes and prices. Contact us if you are interested or want more information on 0191 495 7300. Arrange to join us to have a look at the building. Put down a non-returnable deposit equivalent to one month’s rent to secure a space.